Coverage at a Glance
| What we did | Parts | Labor |
|---|---|---|
| Repairs paid directly to Castle | 1 year, excluding wear items | 1 year |
| Standard torsion springs | 1 year | 1 year |
| New door installed and sold by Castle | Manufacturer warranty (varies by model) | 1 year |
| Openers and accessories | Manufacturer warranty | 1 year |
| Castle Restoration | Lifetime on moving hardware | 1 year |
| Restoration Premium | Lifetime on moving hardware | 3 years |
| Wear items (weather seals, trim, batteries, bulbs) | Not warranted | Not warranted |
| Work purchased through Home Depot or another retailer | Through the retailer | Through the retailer |
Coverage starts on the date the work was completed. Your invoice is your warranty record — hang onto it, or call us and we’ll pull it up.
Work You Purchased Directly from Castle
One year, parts and labor. If you paid Castle directly for the work, and something we installed or repaired fails within a year, we fix it. No service call fee for a covered warranty visit. The one exception is wear items, which are spelled out below.
Repairs
- Labor on all repairs: 1 year from the date of service.
- Parts we supply and install: 1 year, against defects in materials or workmanship. Wear items are excluded — see below.
New Garage Door Installations
- Door sections, panels, and factory finish: Covered by the manufacturer. Terms vary by model and run from roughly 10 years to lifetime. The exact coverage is noted on your paperwork, and we register it for you where registration is required.
- Hardware and moving parts: 1 year from Castle.
- Weather seals, bottom seals, and trim: Not warranted. See wear items below.
- Our labor: 1 year.
Openers, Remotes, and Accessories
- Openers (motor, belt or chain, logic board): Covered by the manufacturer. Most residential openers carry multi-year coverage on the motor and shorter coverage on electronics; the specifics are on your unit’s paperwork.
- Our labor: 1 year.
- Keypads, remotes, and smart accessories: Manufacturer warranty only.
- We handle the claim. If a manufacturer warranty applies, you don’t have to chase it. Call us, we’ll file it.
Gates and Gate Operators
- Gate operators: Manufacturer warranty on the unit, 1 year Castle labor.
- Gate hardware we supply (hinges, rollers, tracks, chain, arms): 1 year parts and labor.
- Welding and fabrication: 1 year on our labor.
- Access control (keypads, intercoms, loop detectors, receivers): Manufacturer warranty; 1 year Castle labor.
Wear Items
Some parts on a garage door and gate are designed to be used up. They don’t fail — they wear out, on a schedule set by sun, weather, and how often the door runs. Because that’s expected rather than defective, wear items carry no warranty at any level, including on Castle Restoration.
- Bottom weather seals
- Perimeter weather seals and trim
- Batteries in remotes and keypads
- Light bulbs
One distinction worth drawing: a seal that’s dried out and cracked after four Southern California summers is wear. A seal that pulls loose two weeks after we installed it wasn’t installed right, and our labor is covered for a year like everything else we do.
Castle Restoration: Lifetime Parts Protection
Most garage doors don’t need replacing. They need the parts that actually wear out replaced — springs, cables, rollers, bearings, drums, and the torsion tube — and a door that’s been running rough for years comes back quiet and smooth for a fraction of the cost of a new one.
That’s the Castle Restoration. And because we replace the whole wear system at once instead of one piece at a time, we can do something we can’t do on a single repair: cover that hardware for as long as you own your home.
What’s Covered for Life
The moving hardware we install during your Restoration:
- Torsion springs
- Cables
- Rollers
- Bearings and center bearing plate
- Drums
- Torsion tube
If any of these fail, the replacement part is free, for as long as you own the home. That’s not a five-year lifetime or a ten-year lifetime. That’s a lifetime.
What “Lifetime” Means, Exactly
- Parts are covered, labor is separate. After your labor warranty period ends, a warranty visit is billed at our standard service rate for the labor. The part itself costs you nothing.
- It’s tied to you, but it can follow the house. Coverage applies to the original purchaser for as long as they own the home where we did the work. If you sell, the new owner can pick it up for a one-time transfer fee. Call us before closing and we’ll take care of it — a transferable lifetime warranty is a real thing to hand a buyer.
- Annual maintenance keeps it active. Coverage stays in force as long as Castle performs annual maintenance on the door, currently $125 per visit. Miss a year and lifetime coverage lapses.
- Wear items aren’t covered. Weather seals, trim, batteries, and bulbs are consumed by sun, weather, and use rather than failing from a defect. They carry no warranty on either tier.
Castle Restoration comes in two levels. Both include lifetime parts protection on the same hardware; the difference that matters here is the labor warranty — 1 year on Castle Restoration, 3 years on Restoration Premium.
Full details and pricing are on the Castle Restoration page.
If You Bought Through Home Depot or Another Retailer
Castle installs garage doors and openers as a contractor for Home Depot. When your purchase went through Home Depot, our technicians did the installation, but Home Depot is the seller — and the warranty on that purchase is administered by them, not by us.
We’re telling you this up front so you’re not bounced back and forth when you need help.
Call Home Depot, not Castle, if:
- You paid Home Depot for the door, opener, or installation
- Your paperwork, receipt, or financing is in Home Depot’s name
- You have a question about what your purchase covers or how long it lasts
Home Depot will open the claim and dispatch the service — which, in most cases in our area, means us. You’ll likely see a Castle truck in your driveway either way. The difference is who authorizes the work.
Home Depot customer service: 1-800-HOME-DEPOT (1-800-466-3337), or the store where you purchased.
Call Castle directly if:
- The door is unsafe or won’t close and you need someone out today. Call us and we’ll get it secured.
- You want to buy something new directly from us
- You’re not sure which category you’re in — we’ll look it up and tell you
The Same Applies to Any Third-Party Purchase
If your door, opener, or gate came through another retailer, builder, property manager, home warranty company, or a previous owner’s contractor, that seller’s terms govern the product. Castle’s 1-year parts-and-labor warranty covers work you purchased directly from Castle. It doesn’t extend to equipment someone else sold you — though we’re always happy to service it as a paid repair, and that repair will carry our normal 1-year warranty on the work we do.
What’s Not Covered
We’d rather be straight with you about this than hide it in six-point type.
- Normal wear and tear beyond the coverage periods above
- Cosmetic scratches, dents, or finish damage that occurs after installation
- Rust or corrosion from coastal air, sprinklers, or standing water
- Damage from accidents, vehicle impact, storms, flooding, earthquake, fire, lightning, or power surges
- Damage from misuse, abuse, tampering, or forcing a door that isn’t operating correctly
- Parts or equipment supplied by someone else
- Failures caused by a lack of maintenance, or by pre-existing problems we identified and you declined to have repaired
- Lifetime Restoration coverage where Castle maintenance hasn’t occurred annually
- Wear items such as weather seals, bottom seals, trim, batteries, and light bulbs
- Structural problems with the building — rotted jambs, settling headers, out-of-square openings — that we didn’t cause
- Labor outside the labor warranty period on a lifetime parts claim
- Lost income, property damage, or other consequential losses
Our warranty covers repair or replacement of the covered part. It doesn’t include refunds. If something isn’t right, our job is to make the system right.
Two Things That Void Your Warranty Completely
These aren’t gaps in coverage. These end it.
Once another company opens up the system — adjusts spring tension, swaps a roller, re-terminates a cable, reprograms the opener — we no longer know what’s on your door or who set it. A torsion system is under enough tension to kill someone, and we can’t warranty work we can’t verify. If another company touches the door after us, our warranty on that door ends.
This includes handy neighbors and well-meaning relatives.
We leave a sticker on the door or the opener with your job information on it. That sticker is how we identify the work, the date, and the parts that went on your door. If it’s been removed, defaced, or painted over, we have no way to confirm what we’re looking at, and coverage on that door is void.
If the sticker comes off accidentally or gets damaged, call us before you need service. We’ll replace it at no charge.
How to Make a Claim
(800) 576-1397 or email info@castlegarage.com. Tell us roughly when the work was done and what’s happening now. You don’t need to have your paperwork in hand; we can look up the job.
We’ll tell you before we come out whether it’s covered, whether any labor charge applies, and what it’ll be. No surprises at the door.
If you bought the product from us and a manufacturer claim is involved, we file the paperwork — you don’t deal with the manufacturer. If the purchase went through Home Depot or another retailer, that claim goes through them, not us.
Ready to start a claim or have a question?
The Castle Promise
A warranty covers parts. These cover everything else.
If we’re running late, you get a call before your window ends — not after. Your time is worth as much as ours.
No discovering a new problem halfway through that happens to cost another $400. If we missed something in the quote, that’s on us, not you.
If the same problem comes back during your one-year labor warranty, we come back. No second service call fee.
A lifetime warranty is only worth as much as the company standing behind it. Castle has been family owned and operated since 1981, under the same name, in the same area. When you need us in year twelve, you’ll know where to find us.
Old springs, cardboard, packaging, metal shavings on your driveway. It all leaves with us.
The Fine Print
Small type, but plain English.
- All coverage begins on the date the work was completed and requires that the invoice was paid in full.
- Your invoice is the controlling document. If your invoice states different terms than this page, your invoice governs.
- Coverage applies only at the address where the work was performed.
- Coverage is void if any party other than Castle performs work on the door, gate, or opener after our service, or if the Castle service sticker is removed, defaced, or painted over.
- “Lifetime” means for as long as the original purchaser owns the property where the work was performed. Coverage may be transferred once to a subsequent owner of the same property for a one-time fee. It has no cash value.
- Castle Garage Doors & Gates reserves the right to update these terms.
- Nothing on this page limits any rights you have under California law.
- Questions about your specific coverage: (800) 576-1397 / info@castlegarage.com
Last updated: September 11, 2026
